Rakesh Kumar Racha
Operations & systems professional with 13+ years across design, IT support, field execution, customer experience, AI enablement and ventures of my own
Hyderabad, India · rakeshkumarracha@gmail.com · +91 97040 39064
https://www.linkedin.com/in/rakesh-kumar-racha/ · https://rracha.space
Last updated on 13 Aug 2026
Summary
Thirteen-plus years of cross-functional work have taken me through design, IT support, field execution, customer experience, AI enablement and ventures of my own. Different rooms, different tools, different problems — but the same instinct: learn the environment, understand what connects it, and make it work better.
Experience
Graphic Designing
Freelance Graphic Designer / Visual Systems & Brand Identity Architect
RR Designs · Jan 2012 – Present · Hyderabad, India
- Visual communication assets for 60+ startups: brand identities, infographics, editorial assets, multimedia and short-form video
- 30+ reusable visual systems and 60+ creative concepts; 60% improvement in brand consistency
- 20 bundled brand and design packages; 70% less client-side vendor management, 55% faster completion
IT Support
IT Support Specialist & Technician
Doorstep Service of IT Products · Jan 2008 – Jun 2021 · Hyderabad, India
- Residential and SME support across 13+ years; AMCs for 4–6 internet cafés
- 40% lower hardware downtime via component-level diagnostics and repair on 100+ devices
- 200+ clients advised on upgrades, 30% cost reduction, 99% satisfaction
Computer Operator & Office Assistant
Venitelife and Consumer Products · Jan 2011 – Jan 2012 · Hyderabad, India
- Deployed 3 new hardware units and 9 critical software applications
- Reduced user downtime by 40% and improved workflow efficiency by 60% over 5 months
Office Assistant & EDP Head
Swarnateja Estates Private Limited · Jan 2012 – Dec 2014 · Hyderabad, India
- Streamlined administrative workflows and EDP data tracking for 8+ users
- Reduced data retrieval time by 40% within 3 months
Operations Management
Operations & Systems Lead
Edwiser Innovation Hub Pvt Ltd · May 2025 – Jul 2026 · Hyderabad, India (Onsite)
- 6–7 business functions, 12-member team, government-backed EdTech initiatives
- SOPs, procurement, GeM tender compliance and escalation paths — 30% shorter cycle times
- 40% faster service delivery through vendor and material-movement coordination
Engineer
The Indian Hume Pipe Co. Ltd. · Jun 2018 – Jul 2021 · Hyderabad, India (Onsite)
- Water-supply infrastructure execution across 28+ villages with a 24+ member workforce
- 30% better delivery times and 44% lower logistics costs over a 3-month period
- 300 km pipeline inspections; ~5 field issues per month converted into tracked corrective actions, 85% fewer delays
Higher Education Consultant
KS Educational Consultancy Limited · Sep 2023 – Feb 2025 · Hyderabad, India (Onsite)
- Coordinated the student lifecycle for 30+ students, reducing average graduation time by 48%
- Digital tracking and CRM-oriented workflows: 50% more client follow-ups, 70% better information continuity
- Ran mock interview sessions for early-career students, contributing to an estimated 20% improvement in interview success
RPA Technician & Lab Instructor
Flytech Aviation Academy · Oct 2022 – Jul 2023 · Hyderabad, India (Onsite)
- Lab instruction on RPA/drone assembly, systems and operating procedures for 22+ students; 78% certification pass rate
- 70% less drone downtime through crash response, troubleshooting and calibration; 84% fleet readiness
- DGCA-aligned training operations coordination — 64% increase in training efficiency over 6 months
- Digitised manual records into a colour-coded Excel system, boosting efficiency by 60%+
AI Enablement
Founder & CEO
Millionaires in Making · Jan 2026 – Present · Hyderabad, India
- Building an AI-native business operating environment that turns business requirements into intelligent applications using specialised AI agents
- Product strategy, multi-agent orchestration, workflow automation, cloud deployment, governance and UX
Generative AI adoption lead (within Operations & Systems Lead)
Edwiser Innovation Hub Pvt Ltd · May 2025 – Jul 2026 · Hyderabad, India
- GenAI for documentation, reporting and knowledge synthesis across 7 business units
- 30% faster turnaround, 49% better execution consistency
Customer Support
Customer Support Associate (L2)
Amazon · Jul 2016 – Apr 2017 · Hyderabad, India (Onsite)
- 95%+ CSAT on complex order-management queries and escalations
- 5 queues across IN and NA markets, adapting across voice, chat and email
- 3 internal projects and 4 business-driven initiatives; 22% better team execution
E-Support Officer
Knoah Solutions · Aug 2015 – Apr 2016 · Hyderabad, India (Onsite)
- Advanced remote technical support for Samsung IT products, 7 concurrent live-chat streams
- 97–99.8% CSAT maintained
- 300+ documented resolution paths; 40% faster ticket resolution across 22 support engineers
Entrepreneurship
Founder & CEO
Millionaires in Making · Jan 2026 – Present · Hyderabad, India (Online)
- AI-native business operating environment designed around specialised agents — in architecture, toward MVP
- Designing agentic operating models with human-in-the-loop controls for business-critical paths
Founder & Editor
THE UNASKED · Feb 2026 – Present · Hyderabad, India (Online)
- Content architecture, visual identity and AI-assisted editorial operating model
- 80% faster content creation, 70% more articles per quarter, 100% brand consistency
Founder & Operations Lead
The Brown Owl · Sep 2021 – May 2026 · Hyderabad, India (Remote / Part-time)
- End-to-end creative product venture: product, procurement, vendors, supply chain, CX and branding
- 35% better operational efficiency, 44% faster order fulfilment, 30% market share growth in 12 months
Online Business
Founder & CEO
Millionaires in Making · Jan 2026 – Present · Online
- millionairesinmaking.com — AI-native business operating environment
Founder & Editor
THE UNASKED · Feb 2026 – Present · Online
- linkedin.com/company/theunasked — leadership, technology and career growth
Offline Business
Founder & Operations Lead
The Brown Owl · Sep 2021 – May 2026 · Hyderabad, India
- Inventory, order tracking, product lifecycle and seasonal demand planning workflows
- Restructured into a lean, order-based operating model in 2022–2023
IT Support Specialist & Technician
Doorstep Service of IT Products · Jan 2008 – Jun 2021 · Hyderabad, India
- On-site service for residential and SME clients; AMCs for 4–6 internet cafés
Skills
- Creative: Brand Identity Systems, Visual Storytelling, Graphic Design, Adobe Photoshop, Canva, Content Strategy, Thought Leadership, Short-form Video, Design-to-Print Production
- Technical: IT Infrastructure, Systems Troubleshooting, Component-level Diagnostics, Chip-level Soldering, Networking, Windows / Mac Support, RPA & Drone Systems, API Ecosystems, Google Workspace, Microsoft Office
- Operations: Cross-functional Operations, Program Coordination, Project Delivery, Field Operations, Workflow Design, SOP Development, Logistics Management, Procurement & GeM Compliance, Vendor Coordination, Business Process Re-engineering, Change Management
- Customer & People: Multi-channel Support (voice, chat, email), Escalation Management, CSAT Ownership, CRM Workflows, Technical Training & Instruction, Stakeholder Coordination, Team Leadership (12-member team)
- AI & Enablement: Generative AI, AI Enablement, Agentic Workflows, Multi-Agent Orchestration, Prompt Engineering, LLM Evaluation, Gemini, Vertex AI, Google ADK, Google Apps Script, Google Cloud, ETL Pipelines, n8n, Python
- Business & Entrepreneurship: Venture Building, Product Strategy, Supply Chain Coordination, Seasonal Demand Planning, Inventory & Order Management, Brand Positioning, Client Advisory, Governance & Compliance
Education
Bachelor's Degree — Civil Engineering
Jawaharlal Nehru Technological University Hyderabad · 2010 – 2014
Coursework completed; degree not awarded.
Intermediate / High School — MPC
Kakatiya Junior College · 2009 – 2010
Languages
English, Hindi, Telugu