Experience

Different roles. Shared instincts.

The roles changed. The environments changed. The tools changed. The instinct didn't: understand what's happening, connect the moving parts, make them work better.

Domains

Documented roles

Distinct skills

18+

Years of work

Where the roles sit

Bar length compares each domain against the busiest one. Hover or tap a row for detail.

Operations Management4 roles
IT Support3 roles
Entrepreneurship3 roles
AI Enablement2 roles
Customer Support2 roles
Online Business2 roles
Offline Business2 roles
Graphic Designing1 role

Roles in this domain
Remaining scale

Skills recorded per domain

Operations Management8
IT Support7
Entrepreneurship7
AI Enablement13
Customer Support6
Online Business5
Offline Business5
Graphic Designing7

Skills listed
Remaining scale

Career journey

The modules of the journey

Search roles

Matches domains, roles, organizations, skills, responsibilities and contributions.

Showing 8 of 8 domains.

Graphic Designing

Freelance Graphic Designer / Visual Systems & Brand Identity Architect

RR Designs

Jan 2012 – Present

Hyderabad, India (Freelance, concurrent track)

A design practice that has run continuously alongside every other role — brand identity systems, editorial and multimedia assets, and an end-to-end design-to-print delivery network for startups and growing businesses.

Responsibilities

Design brand identities, infographics, editorial assets, multimedia content and short-form video for 60+ startups and growing businesses
Coordinate design-to-print production with small-, medium- and large-scale printing partners
Advise repeat clients on new ventures, market positioning, brand systems and scalability before execution

Key contributions

Developed 30+ reusable visual systems and 60+ creative concepts, improving brand consistency across marketing materials by 60% within one month
Launched 20 distinct bundled brand and design packages, cutting client-side vendor management by 70% and increasing project completion speed by 55%
Built a design-to-print delivery ecosystem that contributed to a 60% income increase through higher-value orders
Adapted deliverables across 14+ years to new design models, content formats, visual styles, tools and short-form media

Outcomes

What changed: What changed here will be added
Impact: Measurable impact to be added
What I learned: The lesson from this chapter to be added

Roles in this domain

Freelance Graphic Designer / Visual Systems & Brand Identity Architect
RR Designs · Jan 2012 – Present · Hyderabad, India
- Visual communication assets for 60+ startups: brand identities, infographics, editorial assets, multimedia and short-form video
- 30+ reusable visual systems and 60+ creative concepts; 60% improvement in brand consistency
- 20 bundled brand and design packages; 70% less client-side vendor management, 55% faster completion

Brand Identity SystemsVisual CommunicationAdobe PhotoshopCanvaContent StrategyShort-form VideoPrint Production

IT Support

IT Support Specialist & Technician

Doorstep Service of IT Products

Jan 2008 – Jun 2021

Hyderabad, India (Freelance, concurrent track)

Thirteen years of hands-on infrastructure work for residential and SME clients — hardware, operating systems, networking, component-level repair and preventive maintenance, including AMCs for internet cafés.

Responsibilities

End-to-end IT support covering hardware, software, networking, systems integration, troubleshooting, upgrades and preventive maintenance
Managed AMCs for 4–6 internet cafés with 8+ systems each, keeping hardware, OS, networks and peripherals running
Advised 200+ clients on infrastructure upgrades and scalability

Key contributions

Reduced hardware downtime by 40% through component-level diagnostics and repairs, including chip-level soldering and system assembly for 100+ devices
Cut client infrastructure costs by 30% while increasing scalability, with 99% client satisfaction
Extended hardware lifecycles by 3+ years through component recovery and upgrades, reducing asset replacement costs by 70% (approx. ₹3,000 saved per client per machine)
Managed environments spanning Windows XP to Windows 11 and Pentium PCs to Apple Silicon Macs

Outcomes

What changed: What changed here will be added
Impact: Measurable impact to be added
What I learned: The lesson from this chapter to be added

Roles in this domain

IT Support Specialist & Technician
Doorstep Service of IT Products · Jan 2008 – Jun 2021 · Hyderabad, India
- Residential and SME support across 13+ years; AMCs for 4–6 internet cafés
- 40% lower hardware downtime via component-level diagnostics and repair on 100+ devices
- 200+ clients advised on upgrades, 30% cost reduction, 99% satisfaction
Computer Operator & Office Assistant
Venitelife and Consumer Products · Jan 2011 – Jan 2012 · Hyderabad, India
- Deployed 3 new hardware units and 9 critical software applications
- Reduced user downtime by 40% and improved workflow efficiency by 60% over 5 months
Office Assistant & EDP Head
Swarnateja Estates Private Limited · Jan 2012 – Dec 2014 · Hyderabad, India
- Streamlined administrative workflows and EDP data tracking for 8+ users
- Reduced data retrieval time by 40% within 3 months

Systems TroubleshootingHardware DiagnosticsChip-level SolderingNetworkingWindows/Mac SupportPreventive MaintenanceIT Asset Lifecycle

Operations Management

Operations & Systems Lead

Edwiser Innovation Hub Pvt Ltd

May 2025 – Jul 2026

Hyderabad, India (Onsite)

Turning ambiguous workflows into governed operating systems — SOPs, KPI visibility, procurement and compliance controls, vendor coordination and distributed field execution.

Responsibilities

Led cross-functional operations spanning 6–7 business functions and a 12-member team for government-backed EdTech initiatives
Owned SOPs, institutional documentation, procurement workflows, GeM tender compliance, escalation paths and project controls
Coordinated vendors, material movement and site execution verification across distributed project environments

Key contributions

30% reduction in process cycle time and a 42% compliance rate over 6 months through standardised SOPs and project controls
40% reduction in service delivery lead times within 2 months by streamlining vendor coordination and procurement
Led field execution across 28+ villages and a 300 km pipeline at Indian Hume Pipe, directing a 24+ member workforce
44% reduction in logistics costs and 30% faster delivery over a 3-month period on infrastructure sites

Outcomes

What changed: What changed here will be added
Impact: Measurable impact to be added
What I learned: The lesson from this chapter to be added

Roles in this domain

Operations & Systems Lead
Edwiser Innovation Hub Pvt Ltd · May 2025 – Jul 2026 · Hyderabad, India (Onsite)
- 6–7 business functions, 12-member team, government-backed EdTech initiatives
- SOPs, procurement, GeM tender compliance and escalation paths — 30% shorter cycle times
- 40% faster service delivery through vendor and material-movement coordination
Engineer
The Indian Hume Pipe Co. Ltd. · Jun 2018 – Jul 2021 · Hyderabad, India (Onsite)
- Water-supply infrastructure execution across 28+ villages with a 24+ member workforce
- 30% better delivery times and 44% lower logistics costs over a 3-month period
- 300 km pipeline inspections; ~5 field issues per month converted into tracked corrective actions, 85% fewer delays
Higher Education Consultant
KS Educational Consultancy Limited · Sep 2023 – Feb 2025 · Hyderabad, India (Onsite)
- Coordinated the student lifecycle for 30+ students, reducing average graduation time by 48%
- Digital tracking and CRM-oriented workflows: 50% more client follow-ups, 70% better information continuity
- Ran mock interview sessions for early-career students, contributing to an estimated 20% improvement in interview success
RPA Technician & Lab Instructor
Flytech Aviation Academy · Oct 2022 – Jul 2023 · Hyderabad, India (Onsite)
- Lab instruction on RPA/drone assembly, systems and operating procedures for 22+ students; 78% certification pass rate
- 70% less drone downtime through crash response, troubleshooting and calibration; 84% fleet readiness
- DGCA-aligned training operations coordination — 64% increase in training efficiency over 6 months
- Digitised manual records into a colour-coded Excel system, boosting efficiency by 60%+

Cross-functional OperationsProgram CoordinationSOP DevelopmentField OperationsProcurementVendor ManagementLogistics ManagementGovernance & Compliance

AI Enablement

Founder & AI Architect

Millionaires in Making

Jan 2026 – Present

Hyderabad, India

Human-in-the-loop AI for real operations: GenAI adoption that teams actually use at Edwiser, alongside designing the multi-agent architecture behind MIM OS — the cognitive-agent business operating environment currently being built toward MVP.

Responsibilities

Design AI-native business architecture, multi-agent orchestration, workflow automation and operational intelligence
Drive Generative AI adoption for documentation, reporting, knowledge synthesis and operational workflows
Design agentic operating models with human-in-the-loop controls for business-critical execution and decision paths

Key contributions

Reduced average turnaround time by 30% and improved execution consistency by 49% across 7 business units at Edwiser through GenAI adoption
Built AI-assisted editorial workflows that cut content creation time by 80% and enabled 70% more articles per quarter
Architected a Google Sheets + Apps Script ETL pipeline automating production tracking for 3,500+ assets

Outcomes

What changed: What changed here will be added
Impact: Measurable impact to be added
What I learned: The lesson from this chapter to be added

Roles in this domain

Founder & CEO
Millionaires in Making · Jan 2026 – Present · Hyderabad, India
- Building an AI-native business operating environment that turns business requirements into intelligent applications using specialised AI agents
- Product strategy, multi-agent orchestration, workflow automation, cloud deployment, governance and UX
Generative AI adoption lead (within Operations & Systems Lead)
Edwiser Innovation Hub Pvt Ltd · May 2025 – Jul 2026 · Hyderabad, India
- GenAI for documentation, reporting and knowledge synthesis across 7 business units
- 30% faster turnaround, 49% better execution consistency

Generative AIAI EnablementAgentic WorkflowsMulti-Agent OrchestrationPrompt EngineeringGeminiVertex AIGoogle ADKGoogle Apps ScriptGoogle CloudLLM Evaluationn8nPython

Customer Support

Customer Support Associate (L2)

Amazon

Jul 2016 – Apr 2017

Hyderabad, India (Onsite)

High-volume, multi-channel support across markets — voice, chat and email — where adapting tone, format and priority in real time was the job.

Responsibilities

Handled complex order-management queries and escalations across North American and Indian markets
Operated across 5 customer-service queues and channels: IN Voice (primary), NA Email, NA Chat, IN Chat, IN Email
Resolved advanced remote technical issues for Samsung IT products across up to 7 concurrent live-chat streams

Key contributions

Maintained 95%+ CSAT at Amazon and 97–99.8% CSAT at Knoah Solutions
Documented 300+ troubleshooting and resolution paths, cutting average ticket resolution time by 40% across a 22-engineer team
Contributed to 3 internal projects and 4 business-driven initiatives, improving team execution by 22%

Outcomes

What changed: What changed here will be added
Impact: Measurable impact to be added
What I learned: The lesson from this chapter to be added

Roles in this domain

Customer Support Associate (L2)
Amazon · Jul 2016 – Apr 2017 · Hyderabad, India (Onsite)
- 95%+ CSAT on complex order-management queries and escalations
- 5 queues across IN and NA markets, adapting across voice, chat and email
- 3 internal projects and 4 business-driven initiatives; 22% better team execution
E-Support Officer
Knoah Solutions · Aug 2015 – Apr 2016 · Hyderabad, India (Onsite)
- Advanced remote technical support for Samsung IT products, 7 concurrent live-chat streams
- 97–99.8% CSAT maintained
- 300+ documented resolution paths; 40% faster ticket resolution across 22 support engineers

Multi-channel SupportEscalation ManagementCSAT OwnershipTechnical TroubleshootingKnowledge Base DocumentationZendesk

Entrepreneurship

Founder & CEO

Millionaires in Making

Jan 2026 – Present

Hyderabad, India

Four ventures across fourteen years — a design practice, a doorstep IT service, a creative product brand, and now an AI-native operating environment plus a publication.

Responsibilities

Own product strategy, architecture, governance and user experience at Millionaires in Making
Design content architecture, visual identity and an AI-assisted editorial operating model at THE UNASKED
Ran The Brown Owl end to end: product development, procurement, vendor management, supply chain, CX and branding

Key contributions

The Brown Owl: 30% market share increase within 12 months, 35% better operational efficiency and 44% faster order fulfilment
THE UNASKED: 80% less content creation time, 70% more articles per quarter, 300% engagement increase within one month
Restructured The Brown Owl into a lean, order-based operating model while concurrently holding a full-time role

Outcomes

What changed: What changed here will be added
Impact: Measurable impact to be added
What I learned: The lesson from this chapter to be added

Roles in this domain

Founder & CEO
Millionaires in Making · Jan 2026 – Present · Hyderabad, India (Online)
- AI-native business operating environment designed around specialised agents — in architecture, toward MVP
- Designing agentic operating models with human-in-the-loop controls for business-critical paths
Founder & Editor
THE UNASKED · Feb 2026 – Present · Hyderabad, India (Online)
- Content architecture, visual identity and AI-assisted editorial operating model
- 80% faster content creation, 70% more articles per quarter, 100% brand consistency
Founder & Operations Lead
The Brown Owl · Sep 2021 – May 2026 · Hyderabad, India (Remote / Part-time)
- End-to-end creative product venture: product, procurement, vendors, supply chain, CX and branding
- 35% better operational efficiency, 44% faster order fulfilment, 30% market share growth in 12 months

Venture BuildingProduct StrategyBrand BuildingSupply ChainDemand PlanningCustomer ExperienceAI-native Architecture

Online Business

Founder

Millionaires in Making · THE UNASKED

Jan 2026 – Present

Online

Digital-first ventures: an AI-native operating environment (in architecture, toward MVP) and a publication, both designed around automated pipelines rather than headcount.

Responsibilities

Run product, deployment and governance for an AI-native business operating environment
Operate an AI-assisted editorial pipeline from idea to published article
Manage digital engagement and brand presence for The Brown Owl's online storefront

Key contributions

Architecting automated lead capture, quoting and content pipelines through multi-agent orchestration
300% increase in audience engagement for THE UNASKED within one month
20% increase in customer engagement and 44% better brand recognition for The Brown Owl over 12 months

Outcomes

What changed: What changed here will be added
Impact: Measurable impact to be added
What I learned: The lesson from this chapter to be added

Roles in this domain

Founder & CEO
Millionaires in Making · Jan 2026 – Present · Online
- millionairesinmaking.com — AI-native business operating environment
Founder & Editor
THE UNASKED · Feb 2026 – Present · Online
- linkedin.com/company/theunasked — leadership, technology and career growth

Digital Brand BuildingContent OperationsWorkflow AutomationCloud DeploymentAudience Growth

Offline Business

Founder & Operations Lead

The Brown Owl

Sep 2021 – May 2026

Hyderabad, India

Physical ventures where logistics, timing and face-to-face trust are the product — a creative product brand and a doorstep IT service covering homes, SMEs and internet cafés.

Responsibilities

Owned procurement, vendor management, supply chain coordination and order fulfilment for a creative product venture
Ran seasonal demand planning and product lifecycle management
Delivered on-site IT service and AMC coverage to residential and SME clients across Hyderabad

Key contributions

44% faster order fulfilment and 35% better operational efficiency within 12 months
30% increase in market share within 12 months
13+ years of doorstep IT service with 99% client satisfaction across 200+ advised clients

Outcomes

What changed: What changed here will be added
Impact: Measurable impact to be added
What I learned: The lesson from this chapter to be added

Roles in this domain

Founder & Operations Lead
The Brown Owl · Sep 2021 – May 2026 · Hyderabad, India
- Inventory, order tracking, product lifecycle and seasonal demand planning workflows
- Restructured into a lean, order-based operating model in 2022–2023
IT Support Specialist & Technician
Doorstep Service of IT Products · Jan 2008 – Jun 2021 · Hyderabad, India
- On-site service for residential and SME clients; AMCs for 4–6 internet cafés

ProcurementInventory ControlSeasonal Demand PlanningOrder FulfilmentOn-site Service Delivery

Career insight

What each area taught me

The work itself mattered. What it taught me matters more.

Graphic Designing

Visual thinking

Design taught me to communicate ideas without relying entirely on words — to think about hierarchy, clarity, perception and how people interpret information.

IT Support

Technology meets people

Technology only succeeds when people can actually use it. Support taught me patience, diagnosis, communication and the importance of translating technical complexity into something understandable.

Operations

Making moving parts work together

Operations exposed the relationships between people, processes, information, dependencies and execution. The work became less about individual tasks and more about how the entire system moves.

Customer Support

Understanding people under uncertainty

When someone is confused, frustrated or blocked, the technical answer alone isn't enough. Understanding the person is part of solving the problem.

AI Enablement

Technology is only useful when it fits the way people work

AI became interesting not simply because of what it could produce, but because of what it could change about documentation, learning, productivity, knowledge and workflows.

Entrepreneurship

Ownership changes the perspective

When you run something yourself, there is nowhere to hide behind departmental boundaries. Marketing, operations, finance, customers, decisions and consequences become interconnected.

Business

Learning across the whole system

Online and offline business experiences became another way of understanding customers, operations, communication, execution and ownership.

Skills

Skills are only useful in context.

Rather than treating skills as a collection of isolated labels, I prefer to look at how they are used. The interesting part isn't only what I know. It's what different capabilities become when they are connected.

Creative

Turning ideas into something people can see, understand and remember.

Brand Identity SystemsVisual StorytellingGraphic DesignAdobe PhotoshopCanvaContent StrategyThought LeadershipShort-form VideoDesign-to-Print Production

Technical

Understanding technology well enough to solve problems and make it useful.

IT InfrastructureSystems TroubleshootingComponent-level DiagnosticsChip-level SolderingNetworkingWindows / Mac SupportRPA & Drone SystemsAPI EcosystemsGoogle WorkspaceMicrosoft Office

Operations

Connecting processes, people, information and execution.

Cross-functional OperationsProgram CoordinationProject DeliveryField OperationsWorkflow DesignSOP DevelopmentLogistics ManagementProcurement & GeM ComplianceVendor CoordinationBusiness Process Re-engineeringChange Management

Customer & People

Communicating clearly, understanding needs and reducing confusion.

Multi-channel Support (voice, chat, email)Escalation ManagementCSAT OwnershipCRM WorkflowsTechnical Training & InstructionStakeholder CoordinationTeam Leadership (12-member team)

AI & Enablement

Exploring how intelligent tools can augment people, workflows and knowledge.

Generative AIAI EnablementAgentic WorkflowsMulti-Agent OrchestrationPrompt EngineeringLLM EvaluationGeminiVertex AIGoogle ADKGoogle Apps ScriptGoogle CloudETL Pipelinesn8nPython

Business & Entrepreneurship

Thinking beyond individual tasks toward the whole operation.

Venture BuildingProduct StrategySupply Chain CoordinationSeasonal Demand PlanningInventory & Order ManagementBrand PositioningClient AdvisoryGovernance & Compliance

The work itself lives next door

Projects and ventures show what these skills turned into.

See projects See businesses