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rracha.space

Different environments. Different challenges. One recurring instinct: understand how things work, then make them work better.

Thirteen-plus years of cross-functional work have taken me through design, IT support, field execution, customer experience, AI enablement and ventures of my own. Different rooms, different tools, different problems — but the same instinct: learn the environment, understand what connects it, and make it work better.

Rakesh Kumar Racha Operations & systems professional with 13+ years across design, IT support, field execution, customer experience, AI enablement and ventures of my own.

Interconnected, not scattered

A career spectrum, not a career ladder.

Graphic design. IT support. Operations. Customer support. AI enablement. Entrepreneurship. Business building.

On paper, they look like different directions.

Looking closer, they reveal a recurring pattern: understanding people, processes, systems, and the connections between them.

Career spectrum

Graphic Designing

Visual thinking, composition and communicating an idea before words do.

Design gave me the habit of shaping how something is understood, not just how it works.

Connects with

The throughline

The industries changed.
The questions stayed surprisingly similar.

  • How does information move?
  • Where does confusion begin?
  • Why do some systems work while others fail?
  • How can knowledge become useful to someone else?
  • How can today's experience make tomorrow a little easier?
Projects

Selected projects

Professional and personal work, from creative pieces to technical experiments.

Professional Projects

Smartwall / BaLA Gujarat Execution

What was the problem?

End-to-end infrastructure deployment across 71 schools in Gujarat, coordinating field teams, vendors, material flow and school stakeholders across distributed locations.

What was my role?

Operations & Systems Lead — Edwiser Innovation Hub

What did I build or contribute?

61 of 71 sites completed. After 45 days of on-ground execution, a centralised tracking system was deployed in under one week, replacing fragmented manual coordination with shared operational visibility. Communication across 10+ field teams, vendors and school stakeholders was streamlined, cutting issue resolution time by 60% over two months. 95% of operational issues were resolved on the go, reducing query and complaint resolution from 24–48 hours to under 1 hour. The result was a repeatable framework for multi-site deployments.

Field OperationsVendor CoordinationProcurementCentralised TrackingEscalation Workflows
Professional Projects

Smartwall Operations Workflow — Google Sheets + Apps Script

What was the problem?

A single Google Sheet that ran an entire multi-team deployment: order intake, procurement, school clustering, artwork allocation, readiness, execution and closure, connected by Apps Script.

What was my role?

Process Architect & Builder — Edwiser Innovation Hub (Smartwall, Gujarat)

What did I build or contribute?

School orders, artwork requirements, material planning, stock availability and field updates were not connected in one flow. I mapped the process end to end — order receipt, procurement, school clustering, artwork allocation, school readiness, holiday-calendar status, execution and closure — and built it as a structured workflow inside one workbook. Apps Script consolidated and processed information into multiple connected sheets, giving Procurement, Design, Finance and Execution their own operational view while connected sheets rolled up KPI-level visibility. Automated triggers pushed each team and stakeholder their updated view every evening at 6:30 PM.

What did I learn?

I had never used Google Apps Script before. Rather than adding another application or over-engineering the answer, I learned it while solving the problem, using Gemini, ChatGPT and Claude as development assistants to understand, simplify, troubleshoot and progressively extend the code. What began as one operational fix became a scalable system supporting multiple workflows and departments from inside a spreadsheet. When you understand the problem deeply, the solution rarely needs to be complicated.

What changed because of it?

One workbook served five stakeholder groups with role-specific views, automated evening reporting and KPI rollups — replacing scattered manual coordination.

Google Apps ScriptGoogle SheetsWorkflow DesignAutomated TriggersKPI DashboardsAI-assisted Development
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Businesses

Ventures & experiments

Entrepreneurship has shown up in different forms — online, offline and seasonal.

ProfessionalOnline

Millionaires in Making

MIM OS — an exploration into what happens when a business operating system is designed around cognitive agents rather than another productivity layer. Currently mapping the path to MVP: architecture, operating principles, agent structure and the problems the first version needs to solve. Nothing here is claimed as operational until it's built and validated.

Founder & CEO — architecture, operating principles, agent design and the path to MVP

Jan 2026 – Present

ProfessionalOnline

THE UNASKED

A publication built on an AI-assisted editorial operating model, turning complex and overlooked questions into structured thought leadership.

Founder & Editor — content architecture, visual identity, editorial operations

Feb 2026 – Present

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Curious how one person ends up in this many rooms?

Walk through the experience, the ventures and the stories behind adapting to each of them — or just say hello.